93.30%
 
3.76%
 
0.82%
 
0.65%
 
1.47%
Show only certified Reviews
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October, 08 2015 - Jennifer Certified Review
Loved my cut and color! The stylists are all great!
I honestly can't think of anything negative or anything that needs to be improved.
Services received:
  • Single All Over Color & Cut with Yary
October, 02 2015 - Mallory Certified Review
Very pleasant experience from beginning to end. Friendly greeting from the ladies at the front desk. Chelsea was fantastic. She explained all the products she used and was very knowledgeable about the style of cut I wanted. Great first time with the salon, I will definitely be coming back!
Services received:
  • Hair Cut - Women's Shampoo, Cut, & Style with Chelsea
  • Facial Waxing Brow with Chelsea
October, 01 2015 - Elizabeth Certified Review
Chelsea always listens and respects the vision I have for my style. I never feel rushed. Instead, I feel like we're partners in a quest for the perfect cut! She's a joy to work with.
I didn't mind the sink problems because Chelsea got warm water from the cooler and it felt great! :)
Services received:
  • Hair Cut - Women's Shampoo, Cut, & Style with Chelsea
September, 18 2015 - Cyndi Certified Review
Yary is absolutely the best. I have difficult curly hair, but she always cuts it so that it stays looking great. I only got a cut on this visit, but she does a fabulous job with color as well. I'm not a "salon person" but her kindness and skill keep me coming back to Face Value.
Services received:
  • Hair Cut - Ouidad Women's Cut & Style with Yary
September, 03 2015 - Brianna Certified Review
Chelsea did a great job! Brianna loves her haircut! Please tell her thank you for us!!
Services received:
  • Hair Cut - Women's Student with Chelsea
August, 13 2015 - Devon Certified Review
I wish I had the courage to stick up for myself when I was there, but we all know that's awkward, so I just reminded myself that hair grows. I am in the Army, and an occupational hazard is always finding a new salon. I booked a last minute evening appointment and figured an Aveda salon can never be that bad. My partial hilghlight consisted of 15 poorly executed foils. In my 10 years of getting highlights, my foil average is 40. I would have paid more for more fouls, but was not offered that option. My haircut was also terrible. The stylist's scissors appeared blunt, but I suspect it was an execution problem and not so much a scissor problem. I believe my stylist was very new, too new to be left alone with a customer. My new salon hunt will continue.
Services received:
  • Partial Hilite, Condition, Cut & Style with Megan
Reply from Old Trail Face Value Salon Aveda August, 15 2015 - LUCINDA
I am so sorry that your experience with us was less then it should have been. I certainly do not expect you to pay for something that was not up to your expectations and am happy to refund your money. We actually welcome negative feedback as well as positive. Any salon can make a mistake, what they do about it is what matters. I would invite you back, for free, to give us another opportunity to serve you (with another stylist). A partial highlight in our salon is 20 foils. The stylist should have been more forthcoming with her explanation of what she was going to do and what it would cost. She is young, but not inexperienced, she just lacks the polish and confidence she will gain working with us and we will certainly monitor her more closely for the benefit of all concerned. It is never our intention to do a bad job.
July, 31 2015 - Pauline Certified Review
I had such a positive experience with Chelsea today, she was kind and patient and gave me so many options. I walked away with exactly how I invision my hair to look . Very positive experience can't wait to share with friend ! Thanks Chelsea Pauline
Services received:
  • Partial Hilite, Cut & Style with Chelsea
July, 04 2015 - Bob Certified Review
Great cut ! Menu compliments! Will recommend to friends......
Services received:
  • Hair Cut - Men's Standard with Chelsea
June, 28 2015 - Courtney Certified Review
FVS, Related to today's appointment: I want to communicate directly that I was not happy with my service and greatly concerned about the excessive color processing that took place. Arriving on time. I sat with product on my head for one hour patiently waiting for what was apparently an overbooked colorist. No one was tracking the time that the color/dye was on my hair and scalp. At one hour, I had to ask for someone to wash my head and get the dye out of my hair and off my scalp. When shampooed, the color was not fully removed from my face and my ears. I found color/dried dye caked in my ears when I returned home. Currently my scalp is burning and feeling very itchy/irritated and I have a head ache. I am very concerned about the impact this excessive processing may have on my hair/scalp. Totally unacceptable. After joining your salon a year ago and consistently/faithfully scheduling, showing up for appointments, and leaving generous tips; I feel mistreated. At this time, I am expressing high concern and great dissatisfaction about what happened this afternoon. Remove all my future appointments from your schedule. I no longer trust your salon/colorist and the quality of service.
Services received:
  • Single All Over Color with Julia
June, 28 2015 - Courtney Certified Review
FVS, Related to yesterday's appointment: I want to communicate directly that I was not happy with my service and greatly concerned about the excessive color processing that took place. Arriving on time. I sat with product on my head for one hour patiently waiting for what was apparently an overbooked colorist. No one was tracking the time that the color/dye was on my hair and scalp. At one hour, I had to ask for someone to wash my head and get the dye out of my hair and off my scalp. When shampooed, the color was not fully removed from my face and my ears. I found color/dried dye caked in my ears when I returned home. Currently my scalp is burning and feeling very itchy/irritated and I have a head ache. I am very concerned about the impact this excessive processing may have on my hair/scalp. Totally unacceptable. After joining your salon a year ago and consistently/faithfully scheduling, showing up for appointments, and leaving generous tips; I feel mistreated. At this time, I am expressing high concern and great dissatisfaction about what happened this afternoon. Remove all my future appointments from your schedule. I no longer trust your salon/colorist and the quality of service. Courtney Oxman
Services received:
  • Single All Over Color with Julia