I wish I had the courage to stick up for myself when I was there, but we all know that's awkward, so I just reminded myself that hair grows. I am in the Army, and an occupational hazard is always finding a new salon. I booked a last minute evening appointment and figured an Aveda salon can never be that bad. My partial hilghlight consisted of 15 poorly executed foils. In my 10 years of getting highlights, my foil average is 40. I would have paid more for more fouls, but was not offered that option. My haircut was also terrible. The stylist's scissors appeared blunt, but I suspect it was an execution problem and not so much a scissor problem. I believe my stylist was very new, too new to be left alone with a customer. My new salon hunt will continue.

I had such a positive experience with Chelsea today, she was kind and patient and gave me so many options. I walked away with exactly how I invision my hair to look . Very positive experience can't wait to share with friend ! Thanks Chelsea Pauline

FVS, Related to today's appointment: I want to communicate directly that I was not happy with my service and greatly concerned about the excessive color processing that took place. Arriving on time. I sat with product on my head for one hour patiently waiting for what was apparently an overbooked colorist. No one was tracking the time that the color/dye was on my hair and scalp. At one hour, I had to ask for someone to wash my head and get the dye out of my hair and off my scalp. When shampooed, the color was not fully removed from my face and my ears. I found color/dried dye caked in my ears when I returned home. Currently my scalp is burning and feeling very itchy/irritated and I have a head ache. I am very concerned about the impact this excessive processing may have on my hair/scalp. Totally unacceptable. After joining your salon a year ago and consistently/faithfully scheduling, showing up for appointments, and leaving generous tips; I feel mistreated. At this time, I am expressing high concern and great dissatisfaction about what happened this afternoon. Remove all my future appointments from your schedule. I no longer trust your salon/colorist and the quality of service.

FVS, Related to yesterday's appointment: I want to communicate directly that I was not happy with my service and greatly concerned about the excessive color processing that took place. Arriving on time. I sat with product on my head for one hour patiently waiting for what was apparently an overbooked colorist. No one was tracking the time that the color/dye was on my hair and scalp. At one hour, I had to ask for someone to wash my head and get the dye out of my hair and off my scalp. When shampooed, the color was not fully removed from my face and my ears. I found color/dried dye caked in my ears when I returned home. Currently my scalp is burning and feeling very itchy/irritated and I have a head ache. I am very concerned about the impact this excessive processing may have on my hair/scalp. Totally unacceptable. After joining your salon a year ago and consistently/faithfully scheduling, showing up for appointments, and leaving generous tips; I feel mistreated. At this time, I am expressing high concern and great dissatisfaction about what happened this afternoon. Remove all my future appointments from your schedule. I no longer trust your salon/colorist and the quality of service. Courtney Oxman

Nothing negative.

I'm not sure what happened, but when I asked Carolina to blend my layers so they wouldn't be so exaggerated, I received a Carol Brady mullet! I hate this haircut and have cried about it a couple of times now. Stephanie did her best to fix it, but I think the only solution is time. The layers are so short that there's nothing much that can be done about it. I think Carolina and I just didn't communicate well, but now I feel awful about how I look.