I was dismayed to see your review and was saddened to think we missed an opportunity to shine and take really good care of you. As hard as this is to hear, I believe there is always room for improvement and that we must be willing to hear the bad with the good if we want to become what we say we strive to be. Thank you for your feedback. I would invite you to have a complimentary shampoo/conditioner/style with me to give you a better experience to take away from your time at my salon. I look forward to meeting you.