How awful for you to have had that experience when we try so hard to be excellent. Julia has been one of my top bridal hair and makeup stylists and the brides have loved her. I would love to offer you a comp visit with me, the owner, at your next opportunity for us to try and redeem your judgement of us. Things happen, but it is what a salon is willing to do to correct it that matters. The front desk has instructions to book you with me. I look forward to meeting you.