How about martinis instead of free coffee?

I was referred to this salon/Julia by a friend. I booked an appt a few days before Christmas for a full color and full hilite (on long, thin, hair) because my roots were really long and my blonde was mostly brown now and I hate it. I tell Julia what I want and even showed her a picture. She starts my hair and says "Oh I think I'll just do the hilites because it will look more natural." I agree because I think she gets what I want and can make it happen with only the hilites. She finishes my hair and the hilites were extremely thin and barely even looked as if she only did a partial on top. Brown was still primarily my color even though the picture I showed her was of a girl with light and dark blonde highlights all over. I did not complain when we were done because I had somewhere to be so I didn't look closely at the color. I did however buy shampoo and conditioner from her and gave her a $30 tip before leaving (Christmas spirit I guess) for a total of $240. I've NEVER spent that much on my hair but I had it set aside because that's what I was quoted for the full color/hilite. I thought I WOULD get what I pay for but sadly I did not. I also did not complain within the seven days because it was Christmas time so I missed the deadline by a day. I'm not a confrontational person unless provoked and the more I live with my hair like this the more I feel cheated/angry. I feel like she did what she felt like doing that day, not what I asked/showed her to do. And to put the icing on this cake, I get back to work the next week after telling people I was going to have it done only to hear that it looks the same. $240 for my hair to look the same?! Unless Face Valu is giving me a free "do-over"/major discount for another stylist to fix my hair then I will never go back to this salon and will continue to post my review on Yelp, Google, Facebook, etc. Contact: wag216@email.vccs.edu

I was referred to this salon/Julia by a friend. I booked an appt a few days before Christmas for a full color and full hilite (on long, thin, hair) because my roots were really long and my blonde was mostly brown now and I hate it. I tell Julia what I want and even showed her a picture. She starts my hair and says "Oh I think I'll just do the hilites because it will look more natural." I agree because I think she gets what I want and can make it happen with only the hilites. She finishes my hair and the hilites were extremely thin and barely even looked as if she only did a partial on top. Brown was still primarily my color even though the picture I showed her was of a girl with light and dark blonde highlights all over. I did not complain when we were done because I had somewhere to be so I didn't look closely at the color. I did however buy shampoo and conditioner from her and gave her a $30 tip before leaving (Christmas spirit I guess) for a total of $240. I've NEVER spent that much on my hair but I had it set aside because that's what I was quoted for the full color/hilite. I thought I WOULD get what I pay for but sadly I did not. I also did not complain within the seven days because it was Christmas time so I missed the deadline by a day. I'm not a confrontational person unless provoked and the more I live with my hair like this the more I feel cheated/angry. I feel like she did what she felt like doing that day, not what I asked/showed her to do. And to put the icing on this cake, I get back to work the next week after telling people I was going to have it done only to hear that it looks the same. $240 for my hair to look the same?! Unless Face Valu is giving me a free "do-over"/major discount for another stylist to fix my hair then I will never go back to this salon and will continue to post my review on Yelp, Google, Facebook, etc.