91.85%
 
0.84%
 
1.69%
 
1.69%
 
3.93%
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June, 03 2015 - Valerie Certified Review
The whole experience was enjoyable!
Services received:
  • Single Process Color Regrowth with Lauren
May, 31 2015 - Kim Certified Review
The staff is very welcoming and friendly. The waiting area is clean, cozy and aromatic. Lauren is a personable and professional stylist.
Services received:
  • Precision Haircut and Style with Lauren
May, 29 2015 - Chris Certified Review
I'm not kidding or exaggerating when I say that Julia has played a role in changing my life over the past couple of months. I haven't had a hair stylist that made me smile or feel as good about my haircut in my life. I never realized the difference between a $20 and a $30 haircut until now. I will sing my praises for her from the highest mountains. Thank you, Julia. -Christopher Green
Absolutely nothing.
Services received:
  • Hair Cut - Men's Standard with Julia
May, 23 2015 - Heather Certified Review
I would highly recommend this salon. I was not satisfied with my first cut, but Lucinda, the owner of the salon, went out of her way to make it right. She refunded my money, had me come in to fix the cut, and personally took care of me. I was truly impressed with the level of customer service. Special thanks to Julia for completely transforming my haircut!
Services received:
  • Refund with Allison
May, 23 2015 - Heather Certified Review
I would highly recommend this salon. I was not satisfied with my first cut, but Lucinda, the owner of the salon, went out of her way to make it right. She refunded my money, had me come in to fix the cut, and personally took care of me. I was truly impressed with the level of customer service. Special thanks to Julia for completely transforming my haircut!
Services received:
  • Refund with Allison
May, 20 2015 - Rebecca Certified Review
Highly skilled personnel. William has given me the color I've been wanting for years. He is a color expert and great stylist. I couldn't be happier.
Services received:
  • Single All Over Color, Condition, Cut & Style with William
May, 16 2015 - Teresa Certified Review
Once again my experience at Face Value Salon was exceptional. William is so very talented and professional. I also get the best shampoo and scalp massage ever!! This salon is a step above all of the rest
Services received:
  • Single Color+Part HL, Cond, Cut & Style with William
  • Facial Waxing Brow with William
  • Brow Tinting with William
May, 06 2015 - Katy Certified Review
William is a rockstar. I've found my hair stylist soulmate. On my initial visit he really took the time to go over exactly what I wanted. He nailed the ombré look I was going for and did an excellent cut. I couldn't be more happy with the result. He puts pride into what he does and has a lot of knowledge behind the products and techniques. So glad I finally found a salon I love!
Services received:
  • Single Process Color Regrowth with William
  • Partial Hilite with William
  • Glaze Color With Service with William
  • Hair Cut - Bang Trim with William
April, 30 2015 - Ashley Certified Review
I was very disappointed with my color. The stylist was friendly, talkative and upbeat, but it was clear to me she lacks the technical knowledge. Face Value may be an Aveda salon, but the stylists working there did NOT receive training at an Aveda Institute. II will not be going back no matter how many coupons for free services they send me. It took over 4 months and two tries to get my cut and color looking right again.
Services received:
  • Partial Hilite, Condition, Cut & Style with Allison
  • Consultation with Allison
Reply from Old Trail Face Value Salon Aveda May, 01 2015 - Melissa
I am very sorry your experience with us in January wasn’t good. Allison does have many satisfied clients who love her work. I wish that you had let us know about your experience sooner. I have a policy of working with clients to seek complete satisfaction, and we would have certainly been happy to correct our error for free. As you know, no salon is perfect but I feel that what we do about our errors indicates whether or not we truly care about client satisfaction. Are we always going to get it right- unfortunately no. Will we work with you to correct an issue? Yes, absolutely. We, and Aveda, are strongly invested seeing our stylists carry out their mission and we work hard to represent them well. Consequently the company spends a great deal of money and time to bring in Aveda PurFessionals to the shop for thorough training of the stylists. We are able to do this frequently because we are an Aveda Lifestyle salon and as such, Aveda is also strongly invested in our success. Again, please accept our apologies.
April, 25 2015 - Tyler Certified Review
Yari is very friendly and kind. Pays close attention to detail and does an overall excellent job. I would highly recommend her.
Services received:
  • Hair Cut - Men's Standard with Yary