I was dismayed to see your review and was saddened to think we missed an opportunity to shine and take really good care of you. As hard as this is to hear, I believe there is always room for improvement and that we must be willing to hear the bad with the good if we want to become what we say we strive to be. Thank you for your feedback. I would invite you to have a complimentary shampoo/conditioner/style with me to give you a better experience to take away from your time at my salon. I look forward to meeting you.

I have created an environment that I believe is the best for stylists and clients. Regular income, not commission, benefits, paid vacations, bonuses, direct deposit paychecks ( no need to even go to the bank) and many other good things. I want to shed some light on what happens in even a well run, great place to work salon. Life happens. Unfortunately various circumstances occur with people that are really out of our control. Stylists have babies, say they are going to return then don't. They are promised better things elsewhere and believe them and leave (some return, wiser and more appreciative, some don't). Others move out of the area. There are many reasons we lose people. Unfortunately there is not much I can do as an owner to stop that. But what I can and do is provide the best training for my staff to make sure that you can get the quality result you desire at the salon. The young woman you saw, who does not work Saturdays, has been with me long enough that she has earned that privilege, largely unheard of in the salon business. My goal is to always move my stylists forward to a fulfulling and successful life rather than the typical grind that most stylists endure. Having said all this I invite you to contact me directly and let's find someone you can connect with, I'm all about "me time too" Kindest regards, Lucinda