91.76%
 
0.85%
 
1.70%
 
1.70%
 
3.98%
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January, 03 2018 - Barbara Certified Review
Allison is the best!
Services received:
  • Hair Cut - Bang Trim with Allison
December, 15 2017 - Patrick Certified Review
Emily is great stylist. She listened and executed the cut exactly as I wanted. I highly recommend her!
Services received:
  • Hair Cut - Men's Standard with Emily
December, 15 2017 - Dottie Certified Review
Everyone at Face Value is very welcoming and the service is always excellent. I have gone to Julia for years and she always does a perfect job on my hair. Others have also done my hair and all are excellent.
Services received:
  • Shampoo & Blow Out (Please Read Description) with Julia
December, 15 2017 - Harry Certified Review
*****
Services received:
  • Hair Cut - Men's Standard with Julia
December, 03 2017 - Elana Certified Review
I received a cut with highlights from Shannon. She was very professional and clearly took her time to perfect all details that were important to me. I greatly appreciated that. All the staff members appear to be very professional. I highly recommend !
Services received:
  • Correction with Shannon
December, 01 2017
I received a cut and highlights from Shannon. She did a wonderful job. In addition, all the staff at the salon seem very professional and knowledgeable. The management team is also excellent in that they strive to make sure each and every customer leaves completely satisfied .
November, 21 2017 - Melissa Certified Review
Great product! I really love how when I get my hair colored, it doesn't overwhelm me with a chemical smell.
Recently I found out that I will have to find another stylist - this will be my 3rd one in less than 2 years. The first one I only saw a couple times, but she was a Charlottesville native & I was under the impression she would never leave, but apparently her husband found a job a couple hours away. So I chose my sister's stylist and had her for a year. Same thing - a native, but this time she went to another salon in town. (It makes me wonder if management is the issue.) I still don't know if I will return or if I will just go there for the coloring and use my old hairdresser to cut my hair. I also don't understand why each station posts about the free complimentary perks - supposedly everyone is supposed to get a neck and shoulder massage but I never got that. Then you get to choose one more thing - mini facial, hand massage, or temple massage. My first stylist would let me choose between hand or temple. My second stylist just automatically gave me a temple massage except when I saw her a couple weeks ago - she didn't do anything extra (considering I got a voicemail a week after seeing her saying she was leaving, I'm guessing she didn't feel like doing the extras if she knew she was leaving). Again, great product, but don't like that I can't keep a consistent stylist.
Services received:
  • Single All Over Color, Condition, Cut & Style with Stephanie
  • Color: Add-on For Extra Color with Stephanie
Reply from Face Value Salon November, 21 2017 - Lucinda
Melissa, thank you for reaching out to us about your experience. We work hard with our team members to be able to deliver a consistent experience. At times, staff members may leave due to life circumstances or that a job offer would be better elsewhere. We work with them through the transition instead of dismissing them immediately (which is a common practice of most salons). As a team based salon, we work to place clients with a stylist who will continue to do an excellent job for you. We care about our staff and have welcomed back those whose opportunities have not been what they have hoped for, or circumstances have changed. We are glad to have Lauren back since her moving did not work out, and we will welcome Stephanie back should the opportunity not be all she was promised. Our signs are on the stations to ensure you are aware of what rituals we offer and as a reminder to our staff. I would welcome you anytime to speak to our Manager or myself, if you feel you are not receiving the experience we want you to have. Thank you again for your input.
November, 10 2017 - Kathy Certified Review
Look forward to returning to Julia. She’s awesome! Thank you.
Services received:
  • Hair Cut - Women's Shampoo, Cut, & Style with Julia
November, 07 2017 - Kathy Certified Review
Thanks Allison, I had a haircut, I couldn't do anything with. This morning, I have already received several compliments. :)
Services received:
  • Consultation with Allison
October, 30 2017 - Jesslyn Certified Review
Had a great experience as well. Yessi was great and really listened to what I wanted for my hair cut. I will definitely book my next hair cut with her.
Services received:
  • Hair Cut - Women's Shampoo, Cut, & Style with Yessi