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November, 21 2017 - Melissa Certified Review
Great product! I really love how when I get my hair colored, it doesn't overwhelm me with a chemical smell.
Recently I found out that I will have to find another stylist - this will be my 3rd one in less than 2 years. The first one I only saw a couple times, but she was a Charlottesville native & I was under the impression she would never leave, but apparently her husband found a job a couple hours away. So I chose my sister's stylist and had her for a year. Same thing - a native, but this time she went to another salon in town. (It makes me wonder if management is the issue.) I still don't know if I will return or if I will just go there for the coloring and use my old hairdresser to cut my hair. I also don't understand why each station posts about the free complimentary perks - supposedly everyone is supposed to get a neck and shoulder massage but I never got that. Then you get to choose one more thing - mini facial, hand massage, or temple massage. My first stylist would let me choose between hand or temple. My second stylist just automatically gave me a temple massage except when I saw her a couple weeks ago - she didn't do anything extra (considering I got a voicemail a week after seeing her saying she was leaving, I'm guessing she didn't feel like doing the extras if she knew she was leaving). Again, great product, but don't like that I can't keep a consistent stylist.
Services received:
  • Single All Over Color, Condition, Cut & Style with Stephanie
  • Color: Add-on For Extra Color with Stephanie
Reply from Face Value Salon November, 21 2017 - Lucinda
Melissa, thank you for reaching out to us about your experience. We work hard with our team members to be able to deliver a consistent experience. At times, staff members may leave due to life circumstances or that a job offer would be better elsewhere. We work with them through the transition instead of dismissing them immediately (which is a common practice of most salons). As a team based salon, we work to place clients with a stylist who will continue to do an excellent job for you. We care about our staff and have welcomed back those whose opportunities have not been what they have hoped for, or circumstances have changed. We are glad to have Lauren back since her moving did not work out, and we will welcome Stephanie back should the opportunity not be all she was promised. Our signs are on the stations to ensure you are aware of what rituals we offer and as a reminder to our staff. I would welcome you anytime to speak to our Manager or myself, if you feel you are not receiving the experience we want you to have. Thank you again for your input.
November, 10 2017 - Kathy Certified Review
Look forward to returning to Julia. She’s awesome! Thank you.
Services received:
  • Precision Haircut and Style with Julia
November, 07 2017 - Kathy Certified Review
Thanks Allison, I had a haircut, I couldn't do anything with. This morning, I have already received several compliments. :)
Services received:
  • Consultation with Allison
October, 30 2017 - Jesslyn Certified Review
Had a great experience as well. Yessi was great and really listened to what I wanted for my hair cut. I will definitely book my next hair cut with her.
Services received:
  • Precision Haircut and Style with Yessi
October, 25 2017 - Emily Certified Review
The salon staff were friendly, the facility was clean, and the hair stylist was responsive.
The brow waxing experience was not good. Being seated in a hair washing sink is very uncomfortable for a brow wax. The light was apparently broken and therefore the waxer couldn’t see what she was doing very well. Overall I was not happy with my waxing experience. I will probably not return.
Services received:
  • Facial Waxing Brow with Kristin
  • Hair Cut - Bang Trim with Stacy
Reply from Face Value Salon October, 26 2017 - Lucinda
Thank you for pointing out these issues. Unfortunately the stylist did not notice that the light was not plugged into the wall. As for the seating, we are happy to add extra padding upon request.
October, 21 2017 - Aiden Certified Review
Services received:
  • Hair Cut - Men's Standard with Yessi
October, 11 2017 - Barbara Certified Review
Julia is fantastic, listens, professional and great expertise in cutting hair--5 stars!
Services received:
  • Precision Haircut and Style with Julia
September, 29 2017 - Meghan Certified Review
I do like the color and cut I received but the experience took away from that
I have been to Face value before and always enjoyed my experience but this time I was out with a different provider and did not enjoy it very much. She smelled very strongly of cigarettes and spent the majority of her appointment complaining about one of her friends. Also, I was not offered the usual complimentary hot towel massage
Services received:
  • Partial Hilite, Condition, Cut & Style with Julia
Reply from Face Value Salon September, 30 2017 - Lucinda
Meghan, we are so sorry to hear your experience was less than exemplary as your last visit. Thank you for making us aware of how your experience was so that we can use this as a coaching experience for our stylists. We strive to make sure that for every client, every visit is memorable in a good way.
September, 26 2017 - Helga Certified Review
Allison gave me a great haircut today I will be back.
Services received:
  • Precision Haircut and Style with Allison
September, 18 2017 - Emily Certified Review
Services received:
  • Precision Haircut and Style with Allison