91.76%
 
0.85%
 
1.70%
 
1.70%
 
3.98%
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October, 25 2015 - Courtney Certified Review
The salon was very clean and the staff was very welcoming. The layout of it and design was very nice! The shampoo was very nice, the temple massage was quite relaxing.
I came in to get a blowout. I showed my stylist pictures and samples. I was not happy with my blowout though. My hair was blow dryed straight with zero volume around the crown. My hair was completely flat. She curled it in all opposite directions. At the end I was waiting for her to style it and add volume. She just sprayed more hairspray. It was crunchy in texture and looked that way. The curls were not flowly and soft like I wanted. I came in to get my hair done for engagement pictures. I didn't have time to rewash it. I had to make due with what my hair looked like. I was very unhappy.
Services received:
  • Shampoo & Blow Out Long/Textured Hair (Please Read Description) with Lauren
Reply from Face Value Salon October, 30 2015 - Lucinda
Oh Courtney! I am so sorry that your experience was not what you hoped it would be! And on such a special day! It is never our intention to fail to do a great job. It is sometimes hard to tell someone you don't like what they did, but we welcome any feedback that helps us to do better hair.
July, 16 2015 - Wanda Certified Review
Great all around. Only complaint is the website ratings reviews does not allow me to check all stars.
Services received:
  • Single Color+Part HL, Cond, Cut & Style with Allison
April, 30 2015 - Ashley Certified Review
I was very disappointed with my color. The stylist was friendly, talkative and upbeat, but it was clear to me she lacks the technical knowledge. Face Value may be an Aveda salon, but the stylists working there did NOT receive training at an Aveda Institute. II will not be going back no matter how many coupons for free services they send me. It took over 4 months and two tries to get my cut and color looking right again.
Services received:
  • Partial Hilite, Condition, Cut & Style with Allison
  • Consultation with Allison
Reply from Old Trail Face Value Salon Aveda May, 01 2015 - Melissa
I am very sorry your experience with us in January wasn’t good. Allison does have many satisfied clients who love her work. I wish that you had let us know about your experience sooner. I have a policy of working with clients to seek complete satisfaction, and we would have certainly been happy to correct our error for free. As you know, no salon is perfect but I feel that what we do about our errors indicates whether or not we truly care about client satisfaction. Are we always going to get it right- unfortunately no. Will we work with you to correct an issue? Yes, absolutely. We, and Aveda, are strongly invested seeing our stylists carry out their mission and we work hard to represent them well. Consequently the company spends a great deal of money and time to bring in Aveda PurFessionals to the shop for thorough training of the stylists. We are able to do this frequently because we are an Aveda Lifestyle salon and as such, Aveda is also strongly invested in our success. Again, please accept our apologies.
October, 12 2014 - Julia Certified Review
The place is very nice. Very modern design. The hair cut is BIG disappointment. I can't wait until my hair will grow back. I can't manage this style. This is absolutely not what I expected from confident stylist with 15 years of experience.
Services received:
  • Hair Cut - Women's Shampoo, Cut, & Style with Kristal
Reply from Face Value Salon October, 27 2014 - Lucinda
Julia, I am so sorry to hear that you were disappointed. We are committed to your being satisfied with what you get when you come to us. I will contact you so we can work out a solution. Talk to you soon. Update: We were so glad to have Julia come in for us to help give her the look she truly wanted. See her 5 star review above on 10/16/14!